Privacy Policy and Terms of Service

PRIVACY POLICY

This policy is intended to help you understand what information the Spencer County Visitors Bureau (SCVB) collects and how it may be shared. By using our website, you agree with the terms stated below. The SCVB is a 501(c)(6) nonprofit organization located at 25 West Christmas Blvd, Santa Claus, IN 47579. As a nonprofit serving the State of Indiana, we are committed to transparency, responsible stewardship of data, and maintaining the trust of our visitors, partners, and community.

Information Collected:

• Contact details: Name, address, telephone number, email address, etc.
• Demographic data: Age, ethnicity, gender, and household income.
• Data on how you use our website: IP address, which files and settings are accessed, and aggregate data on new and returning website visitors.
• Children’s data: This website is directed to and intended for use only by those who are 13 years of age or over. We do not knowingly collect personal information directly from any person under 13 years of age. If we are informed that it is improperly in possession of such information, it will be deleted. Parents may contact the SCVB to request deletion at any time.
• Approximate geographic location.
• Any information you voluntarily provide through surveys, event registrations, or nonprofit‑related inquiries.

To keep things merry and bright, we strive to collect only what we need to provide helpful visitor services.

How Information is Collected:

We may collect and receive information directly from you during your use of our website, including when you use or access our website, when you sign up for our visitors guide or e-newsletter; and/or when you communicate with us by email, telephone, surveys, in writing, or social media.

We collect information automatically when you access our website. Like many websites, we may receive information generated by your activity and information automatically collected from your browser or mobile device when you use or interact with our website.

We may also receive aggregated, non‑identifiable data from tourism partners, state agencies, or third‑party analytics tools to help us understand travel trends in Indiana.

Use of Information:

We collect and use your information so that we can operate effectively and provide you with the best experience. The following are examples of our use of your information:

• Use to directly provide you with information you have requested such as the visitor’s guide or the e-newsletter if you elect to sign up for either or both or providing other services or tools you may request through communication with the Visitors Bureau.
• Use to send direct marketing materials regarding news or services that are relevant to your demonstrated areas of interest.
• Use for the purpose of customer support: notification of changes to our services; respond to your inquiries via email, phone, mail, or social media; investigate and response to concerns raised by you; and to monitor and improve our customer support responses.
• Use for improving data analysis and audits to improve our services, enhance our website; identify usage trends and visiting patterns; conduct customer satisfaction and quality assurance surveys; and determine the effectiveness of our promotions.
• Use in legal proceedings and requirements such as investigating or addressing claims or disputes relating to your use of our services; or as otherwise allowed by applicable law; or as requested by regulators, government entities, and official inquiries.

As a 501(c)(6) organization, we may use aggregated, non‑personal data to support tourism development, economic impact reporting, and community engagement efforts.

Sharing of Information:

We do not sell your name or other personal information to third parties. We may share information collected with third-party vendors to help us provide and improve our services; to provide you with relevant content; and for legal reasons or in the event of a dispute such as complying with a court order, subpoena, or other legal process, complying with legal, regulatory, or administrative requirements, or as otherwise allowed by applicable law.

We may also share anonymized or aggregated data with state tourism agencies, local partners, or grant‑funding entities when required for reporting or compliance.

Length of Time Information is Kept:

We will retain your personal information to satisfy the purpose of which you provided the information and for record keeping purposes. Information will be retained as long as needed for specific legal or regulatory purposes.

Security of Information:

We implement reasonable administrative, organizational, and technical safeguards, and security measures to protect personal information. Although we take these precautions, no practices are 100% secure and we do not guarantee the security of your information. Information stored in our database can only be accessed by those authorized. We use a secure server with SSL encryption on our website’s domain.

If a data breach affecting your personal information ever occurs, we will notify affected individuals in accordance with Indiana data breach notification laws.

Use of Cookies:

These are not Santa’s cookies. We use session and persistent cookies to collect information. We collect information about users over time when you use this website. We have third parties collect personal information through these cookies, including tracking for advertising purposes.

We may use tools such as Google Analytics, Meta Pixel, or similar services. You can adjust your cookie preferences at any time through your browser settings or opt‑out tools provided by these platforms, according to their own privacy policies.

Other Important Information:

You have the option not to provide us with personal information. If you choose to do this, we may not be able to provide you with our services or respond to your queries. You can use the website with your cookie settings turned off on your device.

You may request access to, correction of, or deletion of your personal information by contacting us. The SCVB will verify identity before fulfilling the request, and while we cannot guarantee deletion in all cases (e.g., legal retention requirements), we will honor all reasonable requests.

We may update this Privacy Policy from time to time—because even policies deserve a little holiday refresh. When changes occur, we will revise the “Last Updated” date at the end of this policy.

TERMS OF SERVICE

Thank you for using our website. This website is provided by the Spencer County Visitors Bureau (SCVB), a 501(c)(6) nonprofit organization located at 25 West Christmas Blvd in Santa Claus, Indiana. By using this website, you are agreeing to these terms.

Follow any policies made available within the website. Don’t misuse this website. For example, don’t interfere with the website or attempt to access it using a method other than the interface and instructions provided.

Using this website does not give you ownership of any intellectual property rights in our website or the content you access. You may not use content from our website unless granted permission from the SCVB or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos or photos on this website.

In connection with your use of this website, we may send you updates on the Santa Claus, Indiana, area, visitor guides, maps, and other information. You may opt out of those communications.

Prohibited Uses:

Only use this website for lawful purposes and in accordance with these terms. You agree not to use our website:

• In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms.
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation.
• To impersonate or attempt to impersonate the SCVB, its employees, or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm the SCVB, users of the website, or expose them to liability.
• Use the website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the site, including their ability to engage in real time activities through the website.
• Use any robot, spider or other automatic device, process or means to access the website for any purpose, including monitoring or copying any of the material on the website.
• Use any manual process to monitor or copy any of the material on the website or for any other unauthorized purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the website.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the website, the server on which the website is stored, or any server, computer or database connected to the website.
• Attack the website via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the website.
• You may not use the website to misrepresent the SCVB, its nonprofit mission, or its role within the State of Indiana.
• You may not use the website to collect data for commercial solicitation, political campaigning, or activities inconsistent with a 501(c)(6) organization’s permitted purposes.
• Collect or copy website content—including photos, text, listings, or data—for commercial solicitation, resale, or any use not authorized by the SCVB.

Please report any violations by emailing [email protected]. 

Additional Terms for Nonprofit Compliance:

• As a 501(c)(6), we promote tourism and community development; website use must align with these purposes.
• We reserve the right to restrict access or remove content that conflicts with our mission, violates Indiana law, or jeopardizes our nonprofit status.

Disclaimer of Warranties:

This website and all content are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee uninterrupted access, error‑free content, or that the website will always be as magical as Santa’s workshop. We do not warrant that the website is free of viruses or other harmful components.

Termination Clause:

We may suspend or terminate access to the website if you violate these terms or engage in harmful or unlawful behavior.

Governing Law:

These terms are governed by the laws of the State of Indiana, without regard to conflict‑of‑law principles.

Accessibility Statement:

We strive to maintain an accessible website and welcome feedback from users who encounter barriers.

TRADEMARKS

The SCVB or our parent, subsidiaries, or affiliates, or third parties from whom we have permission, own the trademarks or service marks that are used on the website. All rights are reserved. These and other graphics, logos, service marks, trademarks and trade dress of the SCVB and our licensors may not be used without prior written consent. Without limiting the foregoing, our trademarks or trade dresses may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits us.

LINKS

This website contains links to other sites and resources provided by third parties, which are provided for your convenience only and are not intended and should not be construed as any endorsement or approval of, association with or control over any such organization or site or the contents thereof. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, and disclaim all warranty and liability as to the accuracy, completeness, suitability, or utility thereof. If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. Third-party content appearing on our website (including photos, maps, menus, partner logos) remains the property of its respective owners.

LIMITATION ON LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OR ANY OF OUR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE FOR:
PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES.

THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

INDEMNIFICATION 

You agree to indemnify, defend, and hold harmless the SCVB and our officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys' fees, arising from or relating to your use or misuse of the website or in violation of these terms.

Contact Information:

Contact us with any questions, comments, or complaints about the Spencer County Visitors Bureau’s data practices and terms of service by emailing [email protected] or writing us at:

25 West Christmas Blvd.
Santa Claus, IN 47579

Phone: (812) 937-4199

For legal notices, data requests, or nonprofit compliance inquiries, the contact information above also serves as our official address.

Updated July 2026